Owner’s Association Account FAQs

Please be advised that the 2024 Owners Association billing will be due on March 1, 2024. Below is some helpful information and Frequently Asked Questions to assist you in managing your Owners Association account.

Owners Association dues statements for 2024 were sent via your selected delivery method. You are now able to view a copy online at BGV.MyAccountInfo.com. If you did not receive your statement, then you may request a reprint by emailing BGVARM.

Accounts have already been billed at this time, so you are free to access your financial portal online and submit payment. You will want to use your Owner’s Association account number to log in and/or register. Click here to access a guide intended to assist with use of the financial portal.

If mailing a personal or bill-pay check, we suggest having it sent/withdrawn from your account at least a week before the due date to ensure payment is received on time.

You can reach Accounts Receivable Management directly at 888-783-8883 ext. 3048 Monday through Friday, 9:00 a.m. to 4:45 p.m. MT.

Make a Payment

What are the two $3 voluntary contributions assessed on the bill?

The $6 which shows as part of the total due are the voluntary ARDA-ROC and Summit Foundation donations described in the letter that accompanies your statement. You may simply choose not to pay the $6 and adjust your payment accordingly. Both contributions will be removed from your account as of the due date.

What does the check discount amount mean?

The “check discount amount” is the amount to be paid if using a personal checking account, bank bill-pay, or Reward Dollars. Credit and Debit card payments do not receive the check discount amount.

How do I apply Reward Dollars? (Listed at the top right-hand corner of statement)

Reward Dollars can be applied online under “payment options.” Please enter the amount of Reward Dollars you would like to use.

Reward Dollars can take up to two business day to reflect againts your balance dues.
If you own at multiple properties, your Reward Dollars bank will be shown on each statement.
Instructions from how to apply Reward Dollars are also found on your statement.
Reward Dollar balance can also be viewed on Grand Central under Ownership, Account, Reward Dollars.

I own biennially (every other year usage), do I pay Owners Association dues every year?

Yes. Biennial usage owners pay approximately half the amount that an annual owner pays each year.

Where should I send my payment?

Please send payments to:
(Your Owners Association)
Concord Servicing
PO Box 29352
Phoenix, AZ 85038

Note: Please include your Owners Association account number in the memo section of your check.

Who should the payment be payable to?

Your Owners Association. Example – “The Grand Timber Lodge Owners Association”

If I own at multiple properties, can I mail one combined payment?

You will need to write separate physical checks for each Owners Association that you are a part of. This is also true if you are sending payment via bill-pay. You must submit one payment for each Owner Association you are a member of.

These payments can be mailed together in the same envelope but must also reference specific Owners Association account numbers in the memo section of the checks.

How do I set up a monthly payment plan on the balance due?

Please view your account online at BGV.Myaccountinfo.com. Directly underneath the amount due on your Owners Association homepage, it will provide a link to “set up a payment plan”.

Note: Owners Association payment plans do restrict usage of Bonus Time, Partial Stays and Point Stays until complete. If you decide to pay off the balance early, then the restrictions will lift immediately. OA monthly payment plans must be complete by the end of the calendar year.

How do I access statements online?

You can access your current and previous statements by selecting “E-Statement History” on the main menu of your Financial Portal.