How To

If you use Outlook or Hotmail, adding Breckenridge Grand Vacations to your Safe Senders list will help prevent our emails from being filtered to Junk.

Add to Safe Senders

1. Settings (gear icon) in the top right.
2. Select Mail → Junk Email.
3. Under Safe Senders, click Add.
4. Enter the email address and save.
   • customerservice@e-breckenridgegrandvacations.com
   • owners@e-breckenridgegrandvacations.com
   • reservations@e-breckenridgegrandvacations.com

Mark as “Not Junk”
If a message is in your Junk folder:

1. Open the email.
2. Click Not Junk.
3. Confirm that you trust the sender.

Visit this resource for additional information.

To ensure Breckenridge Grand Vacations emails always arrive in your inbox, add our email addresses to your contacts and mark messages as Not Spam if needed.

Add to Contacts

1. Click the Apps button and select Contacts.
2. Click Create contact and select Create a contact
3. Enter our BGV sender email addresses
   • customerservice@e-breckenridgegrandvacations.com
   • owners@e-breckenridgegrandvacations.com
   • reservations@e-breckenridgegrandvacations.com
4. Click Save

OR

1. Open an email from the sender.
2. Hover over or tap the sender’s name or email address.
3. Select Add to Contacts and save.

Mark as “Not Spam”
If a Breckenridge Grand Vacations email lands in your Spam folder:

1. Open your Spam folder.
2. Open the message.
3. Click Report Not Spam or move the email to your Inbox.

Visit this resource for additional information.

Adding Breckenridge Grand Vacations to your contacts and marking messages as Not Spam helps ensure our emails always reach your inbox.

Add to Contacts

• Open an email from the sender.
• Hover over the sender’s name or email address.
• Click Add to Contacts and save.

Mark as “Not Spam”
If a message appears in your Spam folder:

• Open your Spam folder.
• Select the email.
• Click Not Spam at the top of the message.

Create Filter

• Click Settings.
• Select More Settings
• Click Filters in the left panel
• Select Add new filters
• Enter our BGV email addresses and add a filter name
  • customerservice@e-breckenridgegrandvacations.com
  • owners@e-breckenridgegrandvacations.com
  • reservations@e-breckenridgegrandvacations.com
• In the drop-down menu for “move the message to”, choose “inbox”
• Click Save

Visit this resource for additional information.

Owners who use a Comcast / Xfinity email address tend to have the most difficulty with the email platform identifying our emails as spam. If you have a comcast email saved as your primary email address on your Grand Central account, we strongly recommend completing the following steps or using a different email address.

Check your Spam or Junk folder

• Log into your Comcast/Xfinity webmail directly and review your Spam folder. If you find an email from us, select “Not Spam” to help ensure future messages arrive in your inbox

Add us to your Address Book
In Comcast/Xfinity Mail:

1. Go to the Address Book tab
2. Select My Address Books and the Address Book folder
3. Select New Contact

Create an email address with a different provider

Last Resort: Add us to your Safe Sender list
In Comcast/Xfinity Mail:

1. Go to Settings (gear icon)
2. Select Mail Settings
3. Choose Advanced Settings
4. Add our sending email address or domain to your Safe Sender list

Important Considerations:

• You must enable the Email Safe List to use it.
• When the Email Safe List is turned on, only emails sent from addresses on the Email Safe List will be received. This means that you won’t receive any messages if you turn the Email Safe List on without adding and saving any email addresses to your Email Safe List.

Visit this resource for additional information.

To ensure Breckenridge Grand Vacations emails always reach your inbox in Apple Mail, add our email addresses to your Contacts, mark them as VIP, or move them out of your Junk folder.

Add to Contacts

• Open an email from the sender.
• Tap or click the sender’s name or email address.
• Select Add to Contacts and save the contact.

Add to VIP (iPhone, iPad, or Mac)

• Open an email from the sender.
• Tap or click the sender’s name.
• Select Add to VIP to ensure their emails are prioritized and never sent to Spam.

Mark as “Not Junk”
If a Breckenridge Grand Vacations email appears in your Junk folder:

• • Open the message.
  • Click Not Junk, or move the email back to your Inbox.

This helps train your email provider to recognize Breckenridge Grand Vacations emails as safe and ensures you continue receiving important updates about your ownership and reservations.